Quality, Color, and Service Guarantee

We believe the best things happen when customers are satisfied. That's why we're always looking to exceed expectations. Our goal is to mix the perfect potion of service, quality, and pricing.

We aren't perfect, but we give it our best shot! We're happy to print a sample before running any order. If you want to make changes to your document after a first sample, we can make another sample until it's perfect. We want to work with you just as much as you want to work with us, let us know how we can better serve you.

GUARANTEE: If you approve a physical proof and your finished product is different beyond the allowable color shift and image placement shift we will replace or refund your order up to $100. Credit maybe applied to orders valued both above and below $100.

Our color difference can very between -/+ 15% and we don't offer color matching on most products. We are able to color match on 1 & 2 color offset print jobs and most wide format print jobs. If you need a color matched, let us know and we'll try to find the best solution that works with your requirements, timeline, and budget.

We do everything we can do be on-time. We try to work with every customers deadlines as orders come in and respond to requests as quickly as possible. It's very important to include your deadline in your initial inquire so we can let you know if we're able to meet your deadline or offer a recommendation. We've all seen the memes about paper jams and the infamous Office Space scene with the printer smashing. Just because our printers are really big, doesn't mean we don't get some of the same issues, sometimes even on a larger scale. Luckily we have a network of printers both in-house, locally, and nationally which can quickly mitigate production hiccups.

Things happen and we can't always take 100% liability for things like weather and shipping delays, power outages, printing malfunctions, or any unplanned interruptions. What we can guarantee is that we'll do our best. If we mess something up, we'll make it right. If we notice something funny, we like to be ahead of it and bring it to your attention for review as soon as we notice.

If you have an issue with your order, bring it to our attention right away so we can quickly review and remedy an effective solution.

Branding Guidelines

We take branding seriously, both ours and yours!

If your design is PG and you'd like to include our logo or name on your print, please follow these guidelines.

"Flower City Printmakers" should remain with a capital letter in title case for each word with a single space between each word and all but the first letters in each word should remain lowercase. Printmakers shall be typed as one word and always in plural form.

The font should be "Share" or any Sans-Serif font with bold lettering. Colors in either all solid black or all solid white when typed. The color of the font should be whichever contrasts best with the background. Sans-Serif means the ends of each letter don't have extended features.
https://fonts.google.com/selection?query=Share&selection.family=Share

The logo is available upon request. At which time it may not be manipulated, stretched, or skewed in any transformation. The background maybe white or cream but no other color.
The logo should only be printed in color. If printed in black and white, only use the text version as referenced above.

Our indicia is a small distinguishing feature that can be printed as small as 1" x 0.5" which displays that the item has been Printed with love by Flower City Printmakers, MADE IN USA, and printed on sustainably resourced materials.