We believe the best things happen when customers are satisfied. That's why we're always looking to exceed expectations. Our goal is to mix the perfect potion of service, quality, and pricing.
We aren't perfect, but we give it our best shot! We're happy to print a sample before running any order. If you want to make changes to your document after a first sample, we can make another sample until it's perfect. We want to work with you just as much as you want to work with us, let us know how we can better serve you.
GUARANTEE: If you approve a physical proof and your finished product is different beyond the allowable color shift and image placement shift we will replace or refund your order up to $100. Credit maybe applied to orders valued both above and below $100.
Our color difference can very between -/+ 15% and we don't offer color matching on most products. We are able to color match on 1 & 2 color offset print jobs and most wide format print jobs. If you need a color matched, let us know and we'll try to find the best solution that works with your requirements, timeline, and budget.
We do everything we can do be on-time. We try to work with every customers deadlines as orders come in and respond to requests as quickly as possible. It's very important to include your deadline in your initial inquire so we can let you know if we're able to meet your deadline or offer a recommendation. We've all seen the memes about paper jams and the infamous Office Space scene with the printer smashing. Just because our printers are really big, doesn't mean we don't get some of the same issues, sometimes even on a larger scale. Luckily we have a network of printers both in-house, locally, and nationally which can quickly mitigate production hiccups.
Things happen and we can't always take 100% liability for things like weather and shipping delays, power outages, printing malfunctions, or any unplanned interruptions. What we can guarantee is that we'll do our best. If we mess something up, we'll make it right. If we notice something funny, we like to be ahead of it and bring it to your attention for review as soon as we notice.
If you have an issue with your order, bring it to our attention right away so we can quickly review and remedy an effective solution.